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20-Page Handout + MP3 + 8 Online Quizzes on Hertz

GAMES:

• Fill-in-the-blank
• Matching
• Hangman
• Flash cards
• Sentence jumble
• Missing words
• No letters
• Crossword puzzle

Hertz is the world's leading vehicle renting organization. It operates from approximately 7,700 locations in 145 countries worldwide. It is the largest general use car rental brand in the world and is the number one airport car rental brand in the U.S. and at 69 major airports in Europe. Hertz's Worldwide Reservations Centers handle approximately 40 million phone calls and receive 30 million reservations annually. The company started in 1923 when John Hertz of the Yellow Cab and Yellow Truck and Coach Manufacturing Company bought a car renting company from Walter L. Jacobs - the pioneer of auto renting. He called it the Hertz Drive-Ur-Self System. Hertz’s mission “is to be the most customer-focused, cost-efficient vehicle and equipment rental/leasing company in every market.”

1. BRAINSTORM CHAT: Write all the words you can think of about Hertz on the board or on a piece of paper. Talk about these words with your partner(s).

2. HERTZ MORNING: Each student pretends to be an employee of Hertz. They walk around the class and talk about the company and their job.

3. RUMOURS: Each student writes down a pretend rumour about Hertz. They then walk around the class and talk to other students about their rumour.

4. GOOD AND BAD: Brainstorm good and bad things about Hertz and write them on the board. Students talk about these in pairs.

5. TRUE OR FALSE: Students find out several facts about Hertz. They write these down and add the same number of things about the company that are false. Students test each other on which of their points are true or false.

6. FACTS: In groups, students write down as many facts as they can about Hertz. The winner is the group with the most facts. Teacher may wish to have groups share their facts to make sure they are real.

  LISTENING / READING GAP FILL

Hertz is _____________________ vehicle renting organization. It _____________________ 7,700 locations in 145 countries worldwide. It is the largest _____________________ rental brand in the world and is the _____________________ car rental brand in the U.S. and at 69 major airports in Europe. Hertz's Worldwide Reservations Centers handle approximately 40 million phone _____________________ million reservations annually. The company started in 1923 when John Hertz of the Yellow Cab and Yellow Truck and Coach Manufacturing Company _____________________ company from Walter L. Jacobs - the pioneer of auto renting. He called it the Hertz Drive-Ur-Self System. Hertz’s mission “is to be the _____________________, cost-efficient vehicle and equipment rental/leasing _____________________ market.”

  CORRECT THE SPELLING

Hertz is the world's leading vehicle etnngir organization. It operates from approximately 7,700 locations in 145 countries worldwide. It is the largest eelagnr use car rental brand in the world and is the number one airport car anltre brand in the U.S. and at 69 major airports in Europe. Hertz's Worldwide Reservations Centers hnaled approximately 40 million phone calls and ivercee 30 lnlomii reservations annually. The company started in 1923 when John Hertz of the Yellow Cab and Yellow Truck and Coach Manufacturing Company bought a car renting company from Walter L. Jacobs - the eeponri of auto renting. He called it the Hertz Drive-Ur-Self System. Hertz’s ssnmioi “is to be the most customer-focused, cost-efficient clhveie and equipment rental/leasing company in every terakm.”

  UNJUMBLE THE WORDS

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  INSERT THE VOWELS

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  PUNCTUATE THE TEXT AND ADD CAPITALS

hertz is the world's leading vehicle renting organization it operates from approximately 7700 locations in 145 countries worldwide it is the largest general use car rental brand in the world and is the number one airport car rental brand in the us and at 69 major airports in europe hertz's worldwide reservations centers handle approximately 40 million phone calls and receive 30 million reservations annually the company started in 1923 when john hertz of the yellow cab and yellow truck and coach manufacturing company bought a car renting company from walter l jacobs - the pioneer of auto renting he called it the hertz drive-ur-self system hertz’s mission “is to be the most customer-focused cost-efficient vehicle and equipment rental/leasing company in every market”

  CHOOSE THE CORRECT TENSE

Hertz .......... (be) the world's leading vehicle renting organization. It .......... (operate) from approximately 7,700 locations in 145 countries worldwide. It .......... (be) the largest general use car rental brand in the world and .......... (be) the number one airport car rental brand in the U.S. and at 69 major airports in Europe. Hertz's Worldwide Reservations Centers .......... (handle) approximately 40 million phone calls and .......... (receive) 30 million reservations annually. The company .......... (start) in 1923 when John Hertz of the Yellow Cab and Yellow Truck and Coach Manufacturing Company .......... (buy) a car renting company from Walter L. Jacobs - the pioneer of auto renting. He .......... (call) it the Hertz Drive-Ur-Self System. Hertz’s mission “.......... (be) to be the most customer-focused, cost-efficient vehicle and equipment rental/leasing company in every market.”

  REWRITE WITH SPACES

Hertzistheworld'sleadingvehiclerentingorganization.Itoperatesfromapproximately7,700locations
in145countriesworldwide.Itisthelargestgeneralusecarrentalbrandintheworldandisthenumberone
airportcarrentalbrandintheU.S.andat69majorairportsinEurope.Hertz'sWorldwideReservations
Centershandleapproximately40millionphonecallsandreceive30millionreservationsannually.
Thecompanystartedin1923whenJohnHertzoftheYellowCabandYellowTruckandCoach
ManufacturingCompanyboughtacarrentingcompanyfromWalterL.Jacobs-thepioneerofautorenting.HecalledittheHertzDrive-Ur-SelfSystem.Hertz’smission“isto
bethemostcustomer-focused,cost-efficientvehicleandequipmentrental/leasingcompany
ineverymarket.”

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  CHOOSE THE CORRECT WORD

  PROJECT HERTZ

Part 1. Your mission is to increase the profits and sales of Hertz. Complete this  table with your project partner(s):

Part 2. Change partners and look at their project. Suggest improvements. Ask for advice on your project:

Part 3. Make a presentation on your project. Give it to the class. Vote the best projects.

  HERTZ – ROLE PLAY 1

  HERTZ – ROLE PLAY 2

  JOB INTERVIEW ROLE PLAY

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  DISCUSSION (Write your own questions)

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  HERTZ SURVEY

Write five GOOD questions about Hertz in the table. Do this in pairs. Each student must write the questions on his / her own paper.

When you have finished, interview other students. Write down their answers.

• Now return to your original partner and share and talk about what you found out. Change partners often.
• Make mini-presentations to other groups on your findings.

  WRITING 1 – SPEED WRITING

Write anything about Hertz for 10 minutes. Show your partner your paper. Correct each other’s work.

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  WRITING 2 – LETTER OF COMPLAINT

Write a letter to Hertz. Complain about one of its products. Ask for a refund. Show your partner your paper. Correct each other’s work.

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  WRITING 3 – LETTER OF APOLOGY

Write a letter of apology to the customer. Explain why you cannot give a refund. Show your partner your letter. Correct each other’s work.

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  HOMEWORK

1. VOCABULARY EXTENSION: Choose several of the words from the text. Use a dictionary or Google’s search field (or another search engine) to build up more associations / collocations of each word.

2. INTERNET INFO: Search the Internet and find more information about Hertz. Talk about what you discover with your partner(s) in the next lesson.

3. MAGAZINE ARTICLE: Write a magazine article about Hertz. What have they done recently? What are their plans? Read what you wrote to your classmates in the next lesson. Give each other feedback on your articles.

4. HERTZ POSTER Make a poster about Hertz. Make sure you sell the company to the public.  Show it to your classmates in the next lesson. Give each other feedback on your posters.

5. MY HERTZ LESSON: Make your own English lesson on Hertz. Make sure there is a good mix of things to do. Find some good online activities. Teach the class / another group when you have finished.

6. ONLINE SHARING: Use your blog, wiki, Facebook page, MySpace page, Twitter stream, Del-icio-us / StumbleUpon account, or any other social media tool to get opinions on Germany. Share your findings with the class.