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Heineken is one of the world’s most popular brands of beer. It was established in 1873 in Amsterdam by Gerard Adriaan Heineken. He saw a market to introduce a ‘beer culture’ in Amsterdam’s cafes. Today, Heineken is brewed by 40 breweries in 39 countries around the world. It’s website says: “Heineken has been able to remain one of the world’s leading consumer and corporate brands for more than 130 years. It confronts directly the challenges in many of our markets to deliver organic profit growth, but also focuses on building the long-term future of our brands and business.” Heineken is one of the world’s leading brewers in terms of sales volume and profitability. Its principal brands are Heineken and Amstel, but it also owns more than 200 international brands, including Foster’s, Strongbow cider, Kingfisher, Tiger, and Newcastle Brown Ale. |
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1. BRAINSTORM CHAT: Write all the words you can think of about Heineken on the board or on a piece of paper. Talk about these words with your partner(s). 2. HEINEKEN MORNING: Each student pretends to be an employee of Heineken. They walk around the class and talk about the company and their job. 3. RUMOURS: Each student writes down a pretend rumour about Heineken. They then walk around the class and talk to other students about their rumour. 4. GOOD AND BAD: Brainstorm good and bad things about Heineken and write them on the board. Students talk about these in pairs. 5. TRUE OR FALSE: Students find out several facts about Heineken. They write these down and add the same number of things about the company that are false. Students test each other on which of their points are true or false. 6. FACTS: In groups, students write down as many facts as they can about Heineken. The winner is the group with the most facts. Teacher may wish to have groups share their facts to make sure they are real.
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Heineken is one of the world’s most ____________ brands of beer. It was established in 1873 in Amsterdam by Gerard Adriaan Heineken. He saw a ____________ to introduce a ‘beer ____________’ in Amsterdam’s cafes. Today, Heineken is brewed by 40 breweries in 39 countries around the world. It’s website says: “Heineken has been able to ____________ one of the world’s leading consumer and ____________ brands for more than 130 years. It confronts ____________ the challenges in many of our markets to deliver ____________ profit growth, but also focuses on building the long-____________ future of our brands and business.” Heineken is one of the world’s leading brewers in ____________ of sales volume and profitability. Its principal brands are Heineken and Amstel, but it also ____________ more than 200 international brands, including Foster’s, Strongbow cider, Kingfisher, Tiger, and Newcastle Brown Ale. |
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Part 1. Your mission is to increase the profits and sales of Heineken. Complete this table with your project partner(s):
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Main products |
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How to improve them |
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A brand new ‘killer’ product |
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How Heineken is better than the competition |
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How to beat the competition |
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Part 2. Change partners and look at their project. Suggest improvements. Ask for advice on your project:
Part 3. Make a presentation on your project. Give it to the class. Vote the best projects.
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Role A Heineken CEO You believe your company is the best in the world. It pays its workers very well and working conditions are great. Your company is very green it cares about the environment. You think your levels of customer service are great. Disagree with person B, C and D. |
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Role B Heineken worker You think it’s a bad company to work for. You’re very unhappy with pay, raises and bonuses. You are very unhappy with the working environment. You don’t like the company’s policy on the environment. You keep hearing profits are more important than customers. Disagree with A and C. Tell D the truth. |
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Role C Heineken customer You are a customer of Heineken. You used to think it was great, but not now. Its workers are always very rude. No one ever answers the phone. You are shocked about its policy on the environment. You think all staff should get less pay. You disagree with person A and B. Tell D the truth. |
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Role D A journalist You keep hearing bad things about Heineken. You want to tell the world in your newspaper. You heard the CEO gets a huge bonus every year. You found a company memo saying profits are more important than the environment. You want to know why so many staff are ill. Find the truth. |
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Role A Heineken New Products Director You have created a new product for Heineken. You believe the new product will be the company’s best ever. It will be a bestseller. There are people who do not agree with you. You need B, C and D on your side. Tell them why this is a product that will bring great things to Heineken. |
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Role B Heineken Marketing Director You think the company’s new product is a really bad idea. It will give your company a really bad name. You think the New Products Director is trying to destroy the company. Try to get him/her to understand there’s no way the new product will sell. Try to get person C and D on your side. |
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Role C Heineken Market Researcher You have interviewed thousands of people about the new product. They don’t like it or hate it. You think it will be successful if they make many changes. Tell the New Products Director he/she needs to change the product. You neither like nor trust person B. Disagree will him/her. |
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Role D Heineken Shareholder You know a lot about Heineken’s new product. You are worried it will not sell and share prices will go down. You think A is crazy and must find a new job. You agree with everything B says. You don’t agree with C. The new product should not go on the market. |
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INTERVIEWER (Write the questions you want to ask the candidate.) |
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INTERVIEWEE (Write questions you want to ask the interviewer.) |
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STUDENT A’s QUESTIONS (Do not show these to student B) |
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STUDENT B’s QUESTIONS (Do not show these to student A) |
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Write five GOOD questions about Heineken in the table. Do this in pairs. Each student must write the questions on his / her own paper.
When you have finished, interview other students. Write down their answers.
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STUDENT 3 _____________ |
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Q.1.
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Q.2.
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Q.3.
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Q.4.
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Q.5.
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Write anything about Heineken for 10 minutes. Show your partner your paper. Correct each other’s work.
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Write a letter to Heineken. Complain about one of its products. Ask for a refund. Show your partner your paper. Correct each other’s work.
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Write a letter of apology to the customer. Explain why you cannot give a refund. Show your partner your letter. Correct each other’s work.
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1. VOCABULARY EXTENSION: Choose several of the words from the text. Use a dictionary or Google’s search field (or another search engine) to build up more associations / collocations of each word.
2. INTERNET INFO: Search the Internet and find more information about Heineken. Talk about what you discover with your partner(s) in the next lesson.
3. MAGAZINE ARTICLE: Write a magazine article about Heineken. What have they done recently? What are their plans? Read what you wrote to your classmates in the next lesson. Give each other feedback on your articles.
4. HEINEKEN POSTER Make a poster about Heineken. Make sure you sell the company to the public. Show it to your classmates in the next lesson. Give each other feedback on your posters.
5. MY HEINEKEN LESSON: Make your own English lesson on Heineken. Make sure there is a good mix of things to do. Find some good online activities. Teach the class / another group when you have finished.
6. ONLINE SHARING: Use your blog, wiki, Facebook page, MySpace page, Twitter stream, Del-icio-us / StumbleUpon account, or any other social media tool to get opinions on Germany. Share your findings with the class.
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