Business English Materials.com
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eBay Inc. is the world’s leading e-commerce company. It was founded as an online auction site in 1995 called AuctionWeb by Pierre Omidyar. He said: “What I wanted to do was create an efficient market, where regular people could compete with big business…It was a little bit of an experiment.” He changed the name in 1997 to be similar to his company Echo Bay Technology Group. Within two years of starting, the company hosted 2,000,000 auctions. The company website explains the success story to date: “With more than 90 million active users globally, eBay is the world's largest online marketplace, where practically anyone can buy and sell practically anything…In 2009, the total worth of goods sold on eBay was $60 billion -- $2,000 every second.” The company employs over 15,000 people throughout the world. |
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1. BRAINSTORM CHAT: Write all the words you can think of about EBay on the board or on a piece of paper. Talk about these words with your partner(s). 2. EBAY MORNING: Each student pretends to be an employee of EBay. They walk around the class and talk about the company and their job. 3. RUMOURS: Each student writes down a pretend rumour about EBay. They then walk around the class and talk to other students about their rumour. 4. GOOD AND BAD: Brainstorm good and bad things about EBay and write them on the board. Students talk about these in pairs. 5. TRUE OR FALSE: Students find out several facts about EBay. They write these down and add the same number of things about the company that are false. Students test each other on which of their points are true or false. 6. FACTS: In groups, students write down as many facts as they can about EBay. The winner is the group with the most facts. Teacher may wish to have groups share their facts to make sure they are real.
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eBay Inc. is the world’s ____________ e-commerce company. It was founded as an online ____________ site in 1995 called AuctionWeb by Pierre Omidyar. He said: “What I wanted to do was create an ____________ market, where regular people could compete with big business…It was a little ____________ of an experiment.” He changed the name in 1997 to be similar to his company Echo Bay Technology Group. Within two years of starting, the company ____________ 2,000,000 auctions. The company website explains the success story to ____________: “With more than 90 million active users globally, eBay is the world's largest ____________ marketplace, where practically anyone can buy and sell ____________ anything…In 2009, the total ____________ of goods sold on eBay was $60 billion -- $2,000 every second.” The company employs over 15,000 people ____________ the world. |
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Part 1. Your mission is to increase the profits and sales of EBay. Complete this table with your project partner(s):
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Main products |
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How to improve them |
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A brand new ‘killer’ product |
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How eBay is better than the competition |
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How to beat the competition |
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Part 2. Change partners and look at their project. Suggest improvements. Ask for advice on your project:
Part 3. Make a presentation on your project. Give it to the class. Vote the best projects.
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Role A EBay CEO You believe your company is the best in the world. It pays its workers very well and working conditions are great. Your company is very green it cares about the environment. You think your levels of customer service are great. Disagree with person B, C and D. |
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Role B EBay worker You think it’s a bad company to work for. You’re very unhappy with pay, raises and bonuses. You are very unhappy with the working environment. You don’t like the company’s policy on the environment. You keep hearing profits are more important than customers. Disagree with A and C. Tell D the truth. |
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Role C EBay customer You are a customer of EBay. You used to think it was great, but not now. Its workers are always very rude. No one ever answers the phone. You are shocked about its policy on the environment. You think all staff should get less pay. You disagree with person A and B. Tell D the truth. |
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Role D A journalist You keep hearing bad things about EBay. You want to tell the world in your newspaper. You heard the CEO gets a huge bonus every year. You found a company memo saying profits are more important than the environment. You want to know why so many staff are ill. Find the truth. |
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Role A EBay New Products Director You have created a new product for EBay. You believe the new product will be the company’s best ever. It will be a bestseller. There are people who do not agree with you. You need B, C and D on your side. Tell them why this is a product that will bring great things to EBay. |
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Role B EBay Marketing Director You think the company’s new product is a really bad idea. It will give your company a really bad name. You think the New Products Director is trying to destroy the company. Try to get him/her to understand there’s no way the new product will sell. Try to get person C and D on your side. |
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Role C EBay Market Researcher You have interviewed thousands of people about the new product. They don’t like it or hate it. You think it will be successful if they make many changes. Tell the New Products Director he/she needs to change the product. You neither like nor trust person B. Disagree will him/her. |
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Role D EBay Shareholder You know a lot about EBay’s new product. You are worried it will not sell and share prices will go down. You think A is crazy and must find a new job. You agree with everything B says. You don’t agree with C. The new product should not go on the market. |
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INTERVIEWER (Write the questions you want to ask the candidate.) |
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INTERVIEWEE (Write questions you want to ask the interviewer.) |
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STUDENT A’s QUESTIONS (Do not show these to student B) |
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STUDENT B’s QUESTIONS (Do not show these to student A) |
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Write five GOOD questions about EBay in the table. Do this in pairs. Each student must write the questions on his / her own paper.
When you have finished, interview other students. Write down their answers.
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Q.1.
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Q.2.
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Q.3.
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Q.4.
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Q.5.
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Write anything about EBay for 10 minutes. Show your partner your paper. Correct each other’s work.
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Write a letter to EBay. Complain about one of its products. Ask for a refund. Show your partner your paper. Correct each other’s work.
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Write a letter of apology to the customer. Explain why you cannot give a refund. Show your partner your letter. Correct each other’s work.
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1. VOCABULARY EXTENSION: Choose several of the words from the text. Use a dictionary or Google’s search field (or another search engine) to build up more associations / collocations of each word.
2. INTERNET INFO: Search the Internet and find more information about EBay. Talk about what you discover with your partner(s) in the next lesson.
3. MAGAZINE ARTICLE: Write a magazine article about EBay. What have they done recently? What are their plans? Read what you wrote to your classmates in the next lesson. Give each other feedback on your articles.
4. EBAY POSTER Make a poster about EBay. Make sure you sell the company to the public. Show it to your classmates in the next lesson. Give each other feedback on your posters.
5. MY EBAY LESSON: Make your own English lesson on EBay. Make sure there is a good mix of things to do. Find some good online activities. Teach the class / another group when you have finished.
6. ONLINE SHARING: Use your blog, wiki, Facebook page, MySpace page, Twitter stream, Del-icio-us / StumbleUpon account, or any other social media tool to get opinions on eBay. Share your findings with the class.
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